Terms & Conditions
• Upon agreeing the price and the Terms & Conditions, a binding contract exists between The CVIA Group and the Customer. Please refer to the Refunds Policy below.
• Credit / debit cards will be stored on a secure PCI DSS compliant 3rd party platform and the agreed fee will be charged monthly and automatically.
• Prices quoted are valid for one month from the date provided.
• The fee is a monthly charge and will be automatically processed until the membership is cancelled. Members can cancel at any time.
• We cannot undertake to process your request or deliver within any timescales unless expressly agreed in writing. You shall not be capable of making time of the essence. If we do agree a timescale with you in writing and we fail to deliver then you will only be entitled to a refund of any premiums paid as a sole remedy. The CVIA Group will not be held liable for any losses directly or indirectly incurred as a result of failure to meet any timescales. We shall not be liable for any consequential or unforeseen losses incurred by you at any time for whatever reason even though you may have brought such matters to our attention.
• Our entire liability to you for any losses for any reason howsoever arising shall be limited to the amount of the fees paid by you to us.
• We specialise in providing high quality careers advice but we can in no way guarantee that the use of our advice will result in an interview or a job offer.
• We reserve the right to change these terms and conditions at any time and without prior notice and your continued instructions shall be deemed acceptance of any changes.
• Prices are subject to change without notice although all written quotations will be honoured.
• The CVIA Group are bound by the Data Protection Act 1998 and we are registered with the Information Commissioner. We ensure that all information is kept securely and in a confidential manner and in accordance with the Privacy Policy, a copy of which is available on the CVIA Group’s website. You consent to the CVIA Group holding your personal data and using it for (a) the performance of the CV writing services either for itself or by its agents and subcontractors; (b) for our own internal business and sales and marketing purposes and (c) you consent to the transfer of your personal data to external agencies for the purposes of administering your account or ensuring payment of all monies owed to the CVIA Group.
• This contract is written with the sole jurisdiction of English courts and according to English Law.
• These terms and conditions do not affect your statutory rights.
Refunds Policy
• You can cancel your subscription at any time and no further fees will be taken.
Customer Complaints Procedure
• We are dedicated to provide you with high levels of customer service. If you are unhappy with any part of our service, please contact us immediately. Complaints are taken seriously and we will ensure that the problem is resolved to the best of our ability.